What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
by David Freemantle
ISBN 13: 9781857882018
Format: Hardcover (256 pages) Publisher: Nicholas Brealey Publishing Published: 15 Sep 1998 Other Format: Paperback
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How to Choose: It's Make Your Mind Up Time
ISBN 13: 9780273656517
Format: Paperback (249 pages) Publisher: Prentice Hall Published: 03 May 2002
Wanted: How to Become the Most Wanted Employee Around
ISBN 13: 9780273724919
Format: Paperback (232 pages) Publisher: Pearson Business Published: 18 Jun 2009
The Successful Manager's Guide to Business Planning: Seven Practical Steps to Producing Your Best Ever Business Plan: 7 Practical Steps to Producing Your Best Ever Business Plan
ISBN 13: 9780077078454
Format: Hardcover (192 pages) Publisher: McGraw-Hill Education Published: 01 Jun 1994